Course Content
Admin Training
This practical, hands-on training will empower you to confidently manage the company's core IT environment. We'll move beyond basic troubleshooting to provide you with a structured understanding of system administration, broken down into three critical modules: Introduction, User Operation, and Maintenance. You'll learn the "why" behind common tasks and build a repeatable process for keeping your digital workplace secure, efficient, and reliable.This training focuses on product knowledge, brand compliance, customer engagement, and professional ethics. Upon completion, participants will be qualified to independently represent Theralieve in the marketplace, ensuring consistent brand messaging and top-tier client service. Participants will learn how to prepare installation areas, use professional tools, interpret technical manuals, troubleshoot common issues, and deliver quality results that meet professional standards and client expectations.
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Introduction
46:31
User Operation
00:47
Professional & Workplace Skills
Protected: Admin Training

  • The Complete User Lifecycle: Master the end-to-end process of managing the people who use the systems. This is your daily playbook for:

    • Onboarding: How to securely create user accounts, assign appropriate access permissions and licenses, and configure equipment for new hires.

    • Daily Support: Efficiently handle common user requests like password resets, software installations, and access to shared resources (drives, printers).

    • Offboarding: The critical security procedure for properly disabling accounts, reclaiming licenses, and securing company data when an employee departs.

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