Your Role & The Ecosystem: Understand the scope of your role as the company’s IT anchor. Get a clear map of our specific technology ecosystem—the key hardware (computers, servers, and network devices), core software (operating systems, productivity suites, and line-of-business apps), and critical services (email, file sharing, and backups) you are responsible for.

Core Principles & Best Practices: Learn the fundamental pillars of good administration: Security Mindset, documentation, and proactive planning. We’ll establish the “rules of the road” for performing your duties safely and effectively.

Tools of the Trade: Get oriented with the primary administrative tools you’ll use daily, such as Microsoft Admin Centers, Active Directory, or our specific management consoles, and learn how to access them securely.